Booking an appointment at the surgery –

When you telephone the surgery to book an appointment the receptionist will ask you the following question:

“To help you make the correct appointment, I need to know a little more about why you need the appointment?”

They will then be able to direct you to the most appropriate person in the team to deal with your problem this may not be a GP. 

The reception team will book you in for a telephone consult with the correct clinician.  The clinician themselves will then decide if they need to see you face to face or not. 

If you state that your problem needs to be dealt with that day the reception staff may direct you to the nurse practitioner for her to triage your problem.  Triage means that you will be telephoned by the nurse who will ask you questions about your symptoms and will then make a decision who is the most appropriate clinician to speak to  and when and if  you should be seen.

This is because there are a number of alternative types of appointments available, and we need to offer you the most appropriate appointment to deal with your problem.  The most appropriate appointment may be with the GP for example or perhaps with another member of the practice team.


The nursing and reception staff have been trained to be able to signpost to alternative, available professionals.  When you give an idea of your problem they can quickly identify the correct person for you to see.  These include:-

  • Doctor

  • Nurse Practitioner

  • Practice Nurse

  • Healthcare Assistant

  • Clinical Pharmacist (in the practice)

  • Pharmacy first  (your local chemist shop, deals with all minor ailments  (age 2 and above)

  • District Nursing staff

  • Health Visitor

  • Midwife

  • Dentist

  • Optician

  • Sexual health clinic

  • Social work

  • Physiotherapy through the MSK Helpline – 0800 917 9390

  • Podiatry self referral – 01387 220031

  • If you are awaiting a hospital appointment or information on referral - DGRI – 0345 602 2812 


We very much hope that this system will make best use of the services available both at the practice and in the wider community and by doing so indirectly increase the number of available GP appointments so that you can more easily secure this when it is necessary.


Home visits should only be requested if you are too unwell or infirm to travel to the surgery.  If you are not well enough to attend the surgery and wish to request a home visit, PLEASE TELEPHONE BEFORE 10AM.  It is helpful when requesting a home visit if you can give the receptionist some idea of the nature of the illness or problem.  This is in order to give the doctor an idea of the degree of the urgency of the visit.  This information will be treated in the strictest of confidence.